Product Questions

 All my collars are adjustable in the size range below:

X-Small: 8-12" Adjustable
Small: 11-15" Adjustable
Medium: 13-18" Adjustable
Large: 16-24" Adjustable
For more sizing information and how to measure your dog's neck, please see our Dog Collar Sizing Guide
A sizing chart is also shown on each product page.

Unfortunately due to physical issues, I have had to discontinue my full length fabric leashes, however I am working on a new leash design that will be a stylish alternative. I expect to have the new leashes available around December 2, 2020.

Sorry, at this time, I do not make harnesses or martingale collars, however I am always expanding the FURBELOW product line and may add these items in the future

No, I do not engrave buckles at this time, however I do offer very high quality Pet ID Tags that match my collar designs.  I am currently researching equipment to provide this service in the future.  

My products are made to be strong with an inner core of heavy-weight nylon webbing (Medium & Large collars), triple stitched, boxed and X-stitched multiple times at stress points. X-Small and Small collars are made with light, but strong polypropylene webbing which is more comfortable for our tiny fur-babies.  All leashes have an inner core of nylon webbing. 

In addition to the strong webbing core, my products are crafted using a heavy duty professional sewing machine which provides the highest quality stitch and required power for sewing multiple layers of fabric and heavy webbing together (domestic or home use sewing machines do not have the necessary power to do so).

Please note that it is up to you, the customer to determine the suitability of my products for your pup and particular situation.  For your pets safety, please check your pet's collar/leash regularly for signs of wear and tear. Stop use with the collar/leash if anything seems to be wrong, loose, out of place, or too worn. 

As most all my designs are made from 100% cotton fabric,  I recommend hand washing with a mild detergent such as Dreft or Woolite to keep the colors vibrant.  If using a washing machine, I recommend placing the collar/leash in a laundry bag or pillow case (use a string or rubber band to close the end).  This helps protect the hardware as well.  Wash in cold on the gentle cycle with a mild detergent.  Hang or lay the collar flat to dry.  Please note that metallic and glitter designs may fade or lose their "sparkle" after washing.

SHIPPING & DELIVERY

I know you're excited to get your pup's new "wardrobe" and my current  production time is 3-5 business days.  As most of my canine designs are crafted especially for you after your order is placed, I strive to get them to crafted and shipped to you as quickly as possible, without compromising quality and care.  

Orders are shipped Monday through Friday, excluding major U.S. holidays.  Orders are shipped through the United States Postal Service with tracking.  You will receive an shipping confirmation to the email address placed with your order which includes a tracking number so you can keep track of the delivery progress. Shipping originates from Ohio, USA. and orders within the continental USA are usually received within 2-5 days after your order has been shipped. 

UPDATE: 3/16/2020:  PLEASE NOTE that due to COVID-19 (Coronavirus) there may be USPS delays in your order delivery.  To this date, we have not had any orders received late, however, I cannot be held responsible for any delivery delays once your package has been shipped.

Additional shipping options, including expedited and International shipping options, are available at checkout. 

Please note that even if you choose an expedited shipping option, all orders still require a 3-5 day production time so I can handcraft your order to your specifications (unless the RUSH ORDER add-on is purchased along with your order). 

UPDATE: 3/16/2020: Due to  COVID-19, I am currently only shipping by USPS within the United States.  I am sorry for this inconvenience and look forward to serving my international customers again soon!  I wish you and your furry family members health and safety during this unprecedented crisis.

CUSTOM ORDERS

Absolutely! Each pup is unique and not a "one size fits all". Please contact me if you need a custom size for your fur-baby!

Due to time restrictions required in handcrafting my products, occasionally I miss adding the matching Pet ID Tag for a specific fabric design which may not be currently offered on our website.  If you do not see a matching Pet ID Tag for the collar or leash design you are interested in, please contact me as I can design and create a matching Pet ID Tag to your specifications!

returns & exchanges

As each item is made to order and more importantly, for canine health reasons, I do not accept returns or exchanges unless the mistake was mine. I kindly ask that you read through the product description and collar sizes before placing your order.   If the mistake was mine or if you need help, please don't hesitate to reach out to me!